Payment
Accounts are all payable monthly in advance. Your account shows a discount, which may ONLY be taken if your payment (including arrears) is paid on or before the 26 th of the proceeding month. NO EXCEPTIONS. i.e. June account is due by 26 th May for discount to be taken.
If overdue fees are not paid within 5 working days or the due date, a 10% surcharge will be added for every week they are overdue. If at the end of 3 weeks your account is still overdue your child's booking will be forfeited.
Payment can be made by post to be received by the due date or by placing your fees into the FEES BOXES in the Centres. We would appreciate your account invoice being attached to your payment please. Your invoice will be stamped "PAID" and returned to your child's envelope.
IF PAYING CASH PLEASE PAY WITH THE CORRECT AMOUNT IN A NAMED ENVELOPE. NO CHANGE IS HELD ON THE PREMISES.
Fees are charged for days and hours as booked whether your child is in attendance or absent. NO REFUNDS WILL BE GIVEN.
If you drop off your child early or pick up your child outside the hours you are booked for, you will be charges for extra time. If you pick up your child outside our closing time of 5:30.pm, $1 per minute will be charged.
 Holidays
Two weeks notice must be given before removing your child from a session or day. Changes in bookings will be confirmed as son as possible.
The Centre closes down for 3 weeks over the Christmas and New Year period. Three month's notice will be given of exact closure dates.
WE DO NOT CLOSE FOR SCHOOL HOLIDAYS
Work & Income New Zealand (WINZ) Subsidies are available on an individual basis. Please discuss with the Centre Manager. Applications are available at reception.
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 Things to Bring
- A backpack or bag; large enough for lunchbox, drink bottle, clothing, nappies etc.
- At least two changes of clothes.
- Nappies (if required) at least three to four nappies.
- Toilet training children need at least 4-5 complete changes of clothing and footwear.
- Overalls and dungarees are not suitable for toilet training children.
Programme involves some wet and messy play so we recommend you send your child in suitable old or play clothes.
In WINTER a jacket, warm hat and gumboots are recommended to keep your child warm and dry at all times.
In SUMMER a hat with neck protection and sun block is required for all children for outdoor play. If your child participating in the swimming they will also need a named plastic bag with their swimming costume and towel also named.
We have a sun safe policy in place during the summer months, which requires all children when playing outside to be wearing a sunhat and sun block. We
supply sun block for an annual fee of $3. Please purchase hats with peaks and back flaps for full protection. Hats are to be left at the Centre. Baseball caps do not provide enough protection for the ears and neck. Please ensure caps do not have cords attached as they present a choking hazard. Your supervisor will advise whether the hats remain at the centre or are taken home each day.
ALL ITEMS MUST BE CLEARLY NAMED WITH CHILD'S FULL NAME
THINGS FROM HOME
We recommend that you encouraging children NOT to bring toys from home as personal toys are easily lost or mislaid or claimed by other children, and it is not staff responsibility to repair, replace or look for these toys. If a new child is adjusting to the centre and is bringing in a toy or comforter, that is fine, but we ask you as parents to help the child understand that it is not wise to bring valuable or special things that they might not wish to share with other children.
STRICTLY NO WAR, GUN, OR ACTION HEROES
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Medication
If medication is required to be given it must be handed to a staff member.
Parents must sign the medicine register and only medicine prescribed for that individual child and with a current date will be given. NO over the counter preparations or medications will be administered.
NEVER LEAVE MEDICATION IN YOUR CHILD'S BAG
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Sickness
Due to the risk of infection we are unable to have in the attendance your sick child. Your child should be kept at home, if they have a high temperature, an unidentified rash, infections of throat or eyes, coloured nasal discharge or if they have vomiting and diarrhoea. Your child must be clear of diarrhoea and vomiting for 48 hours to be able to return to the centre. Staff are also required to abide by this, so we can maintain a healthy environment for the children.
If your child becomes ill during their time in the centre, you will be contacted immediately and asked to come and collect your child.
In the event of your child having an accident, they will be attended to immediately by a (PAEDIATRIC FIRST AID) qualified member of staff, and then by whatever is in the child's best interest. All medical costs incurred are the responsibility of the parent. You will be contacted immediately, if the child needs to be taken from the centre for further aide.
It will also be necessary for you to produce his/her Immunisation Certificate for us to view.
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 Meal Times
We have a healthy food policy. So please NO sweets, lollies, gum, roll ups, yonks or fizzy drinks.
The children are provided with nutritious meals that are prepared onsite by our cook following a 2 week menu that was written by a paediatric nutritionist.
A copy of the full menu is displayed in the Tui room and the daily meal is written up on the whiteboard in Fantail room.
If your child has any food allergies or special dietary requirements, please advise the supervisor and write it in the Health Section of the enrolment form.
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Drinks
All children are required to bring a NAMED AND RECOGNISABLE bottle of drink that will last them for the time they are in attendance. Filtered water is available for those without, and any child requiring extra liquid. A sticker that the child recognises is a good way of helping a child to find their own drink bottle.
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Bottles
For babies in the Fantail room, bottles must be made before hand and placed in the blue container on the kitchen bench each morning. Collect empty bottles at the end of each day.
Please remember to name all items.
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Rest Time
Children, who require sleep, are provided with individual bed / cot and linen, please send along any comforter that your child usually has to settle to sleep. Children's sleep time is recorded on the sleep chart and the children are checked every ten minutes as per our sleep supervision policy.
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Photography / Videotaping
Please advise us in writing if you do not wish your child to be photographed / videotaped. On occasions - especially outings, we like to record events and parents often like copies of group photos/videos and we also like to display them in the centres.
Should you wish to take photos / videos in the centres, please obtain permission from the teachers before hand.
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 Settling and Parting
All staff are aware that this is a difficult time for the parents and child and they will assist you.
We encourage you to visit the centre with your child before you leave him/her for the first time, and get to meet and play with the other children and staff. This allows the child time to explore this new environment with you.
When it is time for you to go, we recommend a hug and kiss, and words of "I am going now, you have a great morning and "I'll be back at lunchtime" etc to pick you up". NEVER SNEAK AWAY FROM YOUR CHILD, EVEN IF YOUR CHILD IS UPSET, ALWAYS SAY GOODBYE. If your child is upset at parting, a quick goodbye and then a cuddle from a staff member, who can then help your child settle is best.
You are most welcome to phone us later to reassure yourself that your child has settled.
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Transportation
For the safety of you children we request that children are transported by vehicle on and off the property by persons 18 years and over.
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 Please Remember
- Always drive slowly in the driveway.
- Be patient when waiting to park at peak times.
- Children under five must be in child restraints while in the car on the centre premises, this includes the driveway.
- Please ensure the security doors/gates are shut firmly at all times, no matter how quick you think you can be at getting in and out, children can be quicker.
- Do not allow your child to open or shut the doors/gates to either centre.
- You must sign your child in on arrival and sign out on departure.
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